It is free to send money to UBA accounts, but other banks cost ₦52.50 for every transaction. Sending money to bank accounts was as smooth as inputting recipient name, account number and hitting send then supplying Leo with the OTP. This verification aspect is very complicated and a user experience hitch because it can take time figuring out.Īnother cool feature is that after one recharge of a third party number, Leo saves that number and lets you automatically select without entering the number again. The only seeming snag with airtime purchase is the part where Leo wanted to know what method to use for airtime payment. Leo just asks whether I want to recharge mine or a third party number, airtime amount, and then does the transaction. Airtime TopupĪirtime recharge processes across all networks are seamless and the same. Until I'm able to figure out information on my BVN or go to a UBA branch as it advised, I “borrowed” an account to continue.Īfter linking accounts, I typed “Hi” and Leo told me everything it can do. Leo should be made to collate all the other information immediately you give him from your BVN. Most people do not remember the exact information in their original BVN registrations. I wasn't alone, out of 20 people I introduced Leo to, 15 couldn't remember this details too. I do not remember the exact address and phone number on my BVN registration so I wasn't able to open a bank account. If they do not tally, you get an error message. All the regulars for a normal bank account.īut the only problem is all the other details provided have to be in sync with the information on your BVN. To open a live account, Leo required I input my Bank Verification Number (BVN), date of birth, contact address, email and phone number. Secondly and most importantly, you need a UBA account to access Leo. Firstly, it is one of the only unique factors that truly distinguishes this bot. Opening a new UBA account with Leo is important for two reasons. Some of Leo's services include Sending Money, Airtime Topup, Mini Statements for accounts, Checking Account Balance, Customer Care, Opening New Accounts and Linking New Accounts. Though it claims to ‘typically respond instantly’, most replies from Leo sometimes take up to 5 seconds. Its header and display image are a combination of the red UBA colours and a male cartoon character that is Leo. Just type “UBA ChatBanking” into the search area of the messenger app and click on the icon.Īt first encounter, Leo looks and feels like any financial services bot in terms of interface, experience and intuition (AI). Leo is available inside the web and mobile versions of Facebook Messenger.
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